Booking & Cancellation Policy
By using our services you agree to be bound by these terms.
- Bookings are possible up to 72 hours before the scheduled departure time.
- A booking is not considered confirmed until our staff have checked availability and charged the payment to your provided credit card. In the event that your tour is available on the selected day, the amount of the tour will automatically be charged from the provided credit card. In the event that your tour is unavailable, the authorized amount (cost of the tour) will be promptly refunded within four working days from the day of the booking.
- Cancellations are possible only 15 days before the scheduled departure date of the tour. However, cancellations, even in such circumstances are at the discretion of JAPAN PRIVATE TOUR Co., Ltd. and its staff. Cancellations may incur penalties and fees in the event that cancellation is permitted.
- Cancellation requests submitted less than 15 days prior to the scheduled departure date of the tour will not be entertained, unless due to exceptional circumstances as judged by JAPAN PRIVATE TOUR Co., Ltd. and its staff.
- JAPAN PRIVATE TOUR Co., Ltd. reserves the right to alter these terms at any given time, with no prior notice.